Q: What’s the best & easiest way to contact support if I have an issue?
A: There is an easy and exciting way to contact support during business hours (Monday - Friday 8 am-8 pm). If it is during these business hours, you can click on the ‘help’ button on the bottom right of our website, and click the ‘live chat’ button. It will have you put in some information, then will connect you with one of our support agents to speak to live. If the chat session gets disconnected, the agents can continue replying to you via email as well.
As always, we still have other ways to contact support. Our number for support is (616) 818-7877. You will get to the receptionist, and you just ask for support. If it is after business hours, the ‘live chat’ button will go back to the normal ‘contact us’ button. This will have you fill out your information and has a spot to input the issue or question you are having. We pride ourselves on our customer support and will reach out to you as soon as possible.
If you or your students ever have any questions, they can always feel free to reach out to our support team.
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Eric Cheadle
Customer Support Manager
If you have any questions, then you can always give the Platinum Educational Group Customer Support Team a call at (616) 818-7877 or click the big red “Help” button on the right-hand side of your dashboard, and we’d be more than happy to assist.